At HighKey 18, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 5 days of receiving your order.
• Items must be unused, unworn, and in their original condition and packaging.
• A valid proof of purchase or order number is required for all returns.
• We offer free return shipping on eligible return requests.
• No restocking fee will be charged.

Exchanges

• We accept exchanges within 5 days of delivery.
• Products can be exchanged for another item of equal or higher value (price difference, if any, must be paid by the customer).
• Exchanged items must be unused and returned in their original packaging.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

• Damaged items due to misuse, improper care, or normal wear and tear are not eligible for return or exchange.
• Customized or personalized products, if offered, are not eligible for return unless received damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.

Contact Us

For return or exchange requests, please contact:

HighKey 18
Email: support@highkey18.com
Phone: +91 XXXXX XXXXX

We appreciate your trust in HighKey 18 and are committed to providing a smooth shopping experience.